Support

We're a small team and we read everything. Write to support@smuggy.app and we'll get back to you, usually within one business day.

Common questions

How do I sign in? With Apple or Google, or with a code sent to your phone where that option shows. No passwords.
I didn't get my sign-in code. Codes arrive on WhatsApp, so make sure WhatsApp is installed for that number, wait a minute, then tap "Resend". Codes expire after a few minutes. You can also sign in with Apple or Google.
I think a ruling is wrong. Open the claim and appeal while the appeal window is open, or settle it together with the other side. See how rulings work in our Terms.
Is this betting? No. There's no money in Smuggy and nothing can be cashed out. Credits only pay for AI rulings. See our Credits & Fair Play Policy.
A purchase didn't show up. Credits usually appear within a minute. If they don't, write to us with the store receipt. Refunds are handled by Apple or Google.
Someone is bothering me. Block them from their profile or the claim, and report what happened in the app or by email. See our Community Guidelines.
I want my data, or want to leave. Download your data or delete your account in Account, or use our account deletion page.

Privacy requests: privacy@smuggy.app
Reporting a security vulnerability: support@smuggy.app with "Security" in the subject. Please don't disclose it publicly until we've fixed it.
Legal notices: [Company legal name], [Company postal address]